First of all, know that Check'In does not transmit normal events (openings and closings) in real time. Check'In connects once a day to transmit these events in order to guarantee two years of autonomy.
It is therefore normal that you do not see the most recent events on your application.
You can consult the time of the last update of your Check'In on your application in the history and on the sensor file.
If, despite everything, no event is displayed in your history, please carry out the following check:
Does the Check'In LED light up green when opening or closing your door?
If this is not the case, it is possible that your Check'In is not activated. Nothing could be simpler, just double press the button to the right of Check'In. You should then hear an activation melody.
After having made this double press, the LED should light up in green during an opening. The events should therefore appear during the next update of the events, at the latest in 24 hours.
If, despite this manipulation, you still do not see the events appear in your history, contact us.