If your Check'In detects a break-in attempt but doesn't notify you, the following steps may help:
1 Make sure your Check'In has the latest update. To do this, open your Check'In app and select your Check'In. If your device isn't up to date, you'll find a yellow box on the "Summary" page prompting you to update your Check'In.
2 Verify that your Check'In has indeed detected a break-in attempt. If so, and if you've activated the feature, you should hear an audio message followed by a siren.
💡 To ensure the siren is indeed activated, go to your Check'In app and tap on "Devices" your Check'In "Information". The circle next to "Siren activated" should be on the right side of the orange box. If not, tap on it to activate the feature (note that you'll need to wait for the Check'In's next connection or press the housing button three times for the update to take effect).
3 Check that you have activated the notifications you wish to receive in your Check'In app. To do this, go to "Devices" your Check'In "Information" "Notifications". If you have selected notifications via SMS and/or email, also ensure that the phone number and email address are correct.
4 Ensure that Check'In app notifications are enabled on your phone.
🍎 For iOS users, go to "Settings" "Notifications" "Check'In". Check that "Allow Notifications" is enabled. If you want to be notified at any time of day or night, also enable the "Critical Alerts" feature.
🤖 For Android users, go to "Settings" "Notifications". Enable notifications by tapping the slider next to "Check'In". The button will turn blue and the slider will move to the right.